Results & Case Studies

Real impact & Client Success Stories

At FicusBridge, we measure our success by the success of our partners. Our track record demonstrates our ability to turn challenges into opportunities and deliver exceptional, quantifiable results.

Case Study 1

Complete AN-ACC Management

Engagement: 3 years (since starting of AN-ACC)

The Challenge:

This standalone 80 bed provider was struggling with finance and compliance. The CEO needed an independent audit of their ACFI in Dec 2021, within 2 days we identified a gap of $700,000+ but they did not have the resources to work through the assessments and claims. They engaged us to manage their ACFI and subsequently, AN-ACC so they could focus on compliance.
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The Approach:

We took full responsibility for ACFI and then AN-ACC, delivering end-to-end oversight including reassessments, appeals, and compliance monitoring. We increased revenue by $1M+ during the shadowing period alone, implemented best-practice documentation and workflow processes, and identified admission process gaps.
AN-ACC Approach

The Results:

Achieved $36.64 per bed per day uplift (from Oct 2022 - Sep 2025), recovered $500K in revenue from unclaimed supplements and admission errors, and delivered 1576% ROI — every $1 invested returned $15.76. Consistent results month after month with full care minute compliance achieved and improved star ratings.
AN-ACC Results


Case Study 2

Partnered AN-ACC Support

Engagement: 2 months | Service: Partnered AN-ACC Support

The Challenge:

This 270 bed provider with 2 facilities wanted to strengthen their funding outcomes while keeping AN-ACC management in-house. Their internal team was capable but needed specialist support to learn intricacies of AN-ACC, optimise processes and capture uplifts consistently.
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The Approach:

We worked side by side with the funding and clinical teams using a "learn by doing" model, delivered reassessment and uplift strategies while coaching staff throughout the process, and strengthened documentation processes while developing AN-ACC champions across each wing.
AN-ACC Approach

The Results:

Achieved $10.26 per bed per day uplift with 1040% ROI — every $1 invested returned $10.40. Increased staff satisfaction and confidence in managing AN-ACC, resulting in stronger compliance and consistent outcomes across the organisation.
AN-ACC Results


Case Study 3

Funding Health Check

Engagement: 1 month

The Challenge:

This 120 bed facility, part of a 2,400-bed organisation, was identified as having one of the lowest funding averages within the group. Leadership sought independent insight into missed opportunities, documentation quality, and process gaps that were preventing stronger financial outcomes.
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The Approach:

We conducted interviews with the Funding Manager, reviewed funding management processes and software, completed an AN-ACC desktop review of 11 residents, highlighted documentation gaps and opportunities for reassessment, and delivered clear recommendations for system, process, and education improvements.
AN-ACC Approach

The Results:

Realised $110,705 uplift within weeks with 5435% ROI — every $1 invested returned $54.35. Funding average increased from ~$120 to $126 per resident per day, achieving additional $1,520 per day in funding during the 2 months following.
AN-ACC Results


Case Study 4

Care Minute Review & Compliance

Engagement: 12 months

The Challenge:

A multi-facility provider in Victoria were given an NOI by the care minute compliance branch of the department for not meeting their care minute targets. Our analysis discovered a few gaps in the reporting process, understanding of the targets and roster structure.
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The Approach:

We conducted a comprehensive audit of care minute position and reporting systems, reviewed roster structures with a goal of $0 agency cost, implemented real-time monitoring tools, corrected care minute calculation and reporting processes, aligned policies with Commission expectations, and redesigned and implemented a new roster.
AN-ACC Approach

The Results:

Roster cost optimisation delivered with $0 agency reliance. Full compliance achieved — Commission confirmed external monitoring no longer required. Smooth transition to sustainable internal systems with ongoing support.
AN-ACC Results